Refundand Returns Policy

This policy forms part of Cured Fusion Charcuterie Terms and Conditions.

Cured Fusion Charcuterie is committed to operate the business in compliance with the terms of the Consumer Protection Act and all policies are subject to the applicable law.

7 Days Exchange and Refund Policy

We will refund or exchange most goods if you return them within 7 days of delivery, provided:

• it is in its original packaging and condition and documentation is provided (such as a proof of payment)
  ● it has not been used.

Note that the customer will be liable for delivery charges on returns unless the item is returned by the customer to our distribution centre.

There will be no exchange or refunds for individual items purchased in a bundled/combo pack. In such instance, the promotional, free, or bundled items that were part of the purchase must also be returned.

Returns and exchange requests for items purchased more than 7 days ago might incur collection, delivery and processing fees, or be declined altogether.

To arrange an exchange or refund please email sales@curedcharcuterie.co.za with your order details.

Unwanted Goods
Should an item be incorrect due to negligence by Cured Fusion Charcuterie, please contact Cured Fusion Charcuterie as soon as reasonably possible to arrange for the earliest convenient collection date. Once returned to the company, the product will undergo an internal assessment, following which it is found that Cured Fusion Charcuterie supplied the incorrect product the correct item will be dispatched to you.

Defective or Damaged Goods

Damaged/Defective items

If your goods turn out to be defective or damaged upon receiving them from us the customer must notify Cured Fusion Charcuterie within 2 days from receipt of goods, Cured Fusion Charcuterie will replace them or give you a refund. Please note aesthetic packaging damage does not constitute as damaged/defective goods and Cured Fusion Charcuterie reserves the right to reject the customer’s request to replace the goods. Products may be returned via courier at the customer’s own expense or alternatively, the customer can drop off the items at our distribution centre. Please note that it may not be possible to determine online/telephonically whether goods have been damaged and/or what the cause of a failure or defect might be. This is important as it determines whether the goods may be replaced or refunded. Accordingly, Cured Fusion Charcuterie reserve the right to refer returned goods for technical assessment by our team and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.

Refunds
Once Cured Fusion Charcuterie have assessed a returned item and approved a refund, you will receive your money back in the same manner in which you purchased it from Cured Fusion Charcuterie:

• Credit note
  ● Electronic transfer directly into your account (5 to 7 days)
  ● Credit card (by reversal back to your credit card and subject to banking delays)
  ● Gift card

Cured Fusion Charcuterie will refund a purchase for the exact amount paid less the following:

• Credit note,
  ● any delivery costs already incurred by Cured Fusion Charcuterie
  ● any restocking fee for special orders

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Local delivery

Local delivery is currently only available for orders within Johannesburg, Centurion & Pretoria

• Deliveries will only be made to a physical address where someone is available to receive the order.
• Deliveries within Johannesburg will only take place on a Monday and Wednesday within Centurion & Pretoria. If a public holiday falls within the week, delivery will be on the next working day.
• Standard delivery fee on local deliveries is R120.00
• For orders over R1000.00, delivery is free

In-store pickup
You can skip the shipping fees with free local pickup at our distribution centre in Kyalami.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up, please note local pickup is only available on a Saturday from 09:00hrs until 12:00hrs at our distribution centre in Kyalami. We will send you an email or sms when your order is ready along with instructions. Please have your order confirmation email with you when you come.

Our in-store pickup hours are:
● Saturday – from 09h00 to 12h00

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us.

To check the status of your order or delivery, please email sales@curedcharcuterie.co.za with your name and order number, and we will look into it for you.